1. Introduction
1.1 This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data and keep it safe. We know that there's a lot of information here but we want you to be fully informed about your rights, and how M K Marking Systems Ltd uses your data.
1.2 We hope the following sections will answer any questions you have but if not, please do get in touch with us. It's likely that we'll need to update this Privacy Notice from time to time. We'll notify you of any significant changes, but you are welcome to come back and check it whenever you wish.
2. Explaining the legal bases we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent
In specific situations, we can collect and process your data with your consent.
When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for delivery, we'll collect your address details to deliver your purchase, and pass them to our courier.
Legal compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting M K Marking Systems Ltd to law enforcement.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we combine the ordering history of many customers to identify trends and ensure we can keep up with demand or develop new products/services. We will also use your address details to send you up to date product catalogues telling you about products that we think might be of interest to you.
3. When do we collect your personal data?
- When you create an account with us.
- When you purchase a product by phone/email or fax but don't have (or don't use) an account.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc.
- When you ask one of our employees to email you information about a product or service.
- When you've given a third party permission to share with us the information they hold about you.
- We collect data from publicly available sources (such as Companies House/Credit reference companies) when you have given your consent to share information or where the information is made public as a matter of law.
4. What sort of personal data do we collect?
- Your name, billing/delivery address, orders and receipts, email and telephone number (if you have an account or cash account with us).
- Details of your interactions with us through our sales office, customer collection desk or online through social media (e.g. conversation notes, complaints, purchases, interests).
5. How and why do we use your personal data?
- To process any orders placed by telephone, email, verbally or fax.
- To respond to your queries and requests.
- To protect our business and your account from fraud and other illegal activities.
- To process payments and prevent fraudulent transactions.
- To send you legally required communications and service updates.
- To develop, test and improve our systems, services and products.
- To comply with legal obligations to share data with law enforcement.
6. How we protect your personal data
We treat your data with the utmost care. Access is password-protected, we are PCI compliant, and we regularly monitor our systems for vulnerabilities and attacks.
7. How long will we keep your personal data?
We keep your data only as long as necessary. For example:
- Orders: kept for 5 years to comply with obligations.
- Inactive accounts: flagged after 10 years of inactivity and deleted unless confirmed otherwise.
8. Who do we share your personal data with?
Trusted third parties such as couriers, IT support, and suppliers. Our policy:
- Only the necessary data is shared.
- They may only use it for specified purposes.
- We ensure your privacy is respected.
- Upon ending the relationship, data is deleted or anonymised.
We may also share data for fraud prevention or if required by law.
9. What are your rights over your personal data?
- Access to your data free of charge (in most cases).
- Correction of incorrect, outdated or incomplete data.
- Stop processing based on consent if withdrawn.
Contact: Louise Curry, M K Marking Systems Ltd, louise@mkmarking.co.uk
10. How can you stop the use of your personal data for direct marketing?
Write to: Louise Curry, M K Marking Systems Ltd, 25 Carters Lane, Kiln Farm, Milton Keynes, MK11 3HL or email louise@mkmarking.co.uk
11. Contacting the Regulator
If you feel your data has not been handled correctly, contact the ICO:
- Call: 0303 123 1113
- Visit: www.ico.org.uk/concerns
12. If you live outside the UK
This notice is available in English only. By using our services or providing data, you consent to processing and transfer between countries. We will take reasonable steps to ensure your data is protected even when stored or processed abroad.
13. Any questions?
If you have further questions, please contact us:
- Email: louise@mkmarking.co.uk
- Address: M K Marking Systems Ltd, 25 Carters Lane, Kiln Farm, Milton Keynes, MK11 3HL
